Thanks for the thoughtful feedback here, everyone. We know Bastion is a big focus for everyone right now. I've been playing online games since they existed and now working on them for almost 15 years. One of the things I've learned about online communities is that change -- any change -- can cause a lot of anxiety. Back when I was working on World of Warcraft, I used to say that if we mailed 500 gold to every player, the community would find some way to be upset about it... because change is bad.

With that said, we'll make some changes to Bastion and put them up on the PTR this morning. We'd love to hear your feedback about those changes when they go up. I don't have details right now because we're still making the changes!

I think it is interesting to reflect upon the idea of what the meta is, what the meta is perceived to be and what the meta should be. When I read some feedback about what the meta should be, I get the sense that for some people that means every hero in Overwatch is picked at the exact same rate (so everyone has a 4-5% pick rate). I'm not sure this is entirely realistic, nor do I think the game is necessarily better if this is the case. It might be and I would love to be wrong about that. One of the reasons that we try to keep all 4 of our game modes viable (I know the community thinks of it as 3 game modes or maybe 3.5) is because different maps and different game modes allow the meta to be more fluid. The more the community pushes us to eliminate maps or modes, the more the hero meta will stagnate. I totally agree that when the meta is too defined (i.e. people only play XYZ heroes) the game is less fun. So we need to watch for trends and adjust as needed.

One interesting thing is the actual meta vs. the perceived meta. The perceived meta is largely driven off of the professional scene and what gets played in tournaments. After those tournaments, really cool reports are written analyzing the pro scene. Those reports go out of their way to say that they are solely reflective of the pro scene and not necessarily representative of the playerbase at large. Yet people cite the pro pick choices as gospel. One thing that I found interesting was that there was a perception based on those reports and in the community that Mercy is never played. Yet according to our stats back during the "3 tank meta" when "Lucio and Ana were the only viable healers", Mercy was the 5th most played hero OVERALL -- and yes, I am talking about in Competitive Play, not Quick Play.

So often, the perception of what the meta is does not match what the actual meta is.

Balance changes can be very difficult to make when emotions run so high in the community. There is outrage if a hero does not get played a lot (like with Bastion or Symmetra). We make changes to make those heroes more viable which means they will get played more. The result is, people need to adjust to playing against Symmetra and Bastion more... and they are more powerful. We cannot just magically make Bastion get picked more so the stats look pretty and not make changes to make him more viable at the same time.

I want to share my personal opinion on Bastion (which is dangerous because I know I am a spokesperson for the game). I play every night. I'm playing both Quick Play and Competitive (I played 2 games of CTF to get my loot box). Over the past few nights I've played with, as and against Bastion. My perception is that he is a little too powerful right now. In particular, in one match I was playing Bastion and the enemy Tracer was trying to hunt me down. The Tracer player was clearly a better player than I am -- a very skilled individual. I relied heavily on my self-heal and the Tracer could not finish me off. But I was able to kill Tracer in recon mode almost through attrition. This part felt wrong to me. But a lot of the feedback I read feels wildly blown out of proportion. Bastion isn't the "I Win button" and he can be focused and countered. When a team is coordinated, he is far scarier than when a team is just playing a pick-up/deathmatch style of play -- and I've witnessed both over the past few nights. I think complaints and praise of Bastion are both valid. I don't think he's perfect yet. But I do think there is a high amount of hyperbole around this particular situation.

In any event, will put some changes up and we're eager to hear your thoughts.

Overwatch’s new and 24th hero is the tank Orisa, who fights with a “fusion driver,” or a projectile machine gun. In a developer update video, Overwatch game developer Jeff Kaplan says her weapon has more range than nearly any other tank hero. She’s currently on the PTR.

Bout the whole bastion thing, I've noticed I can go some games without dying. That's not right.

Here's Orisa's abilities:
https://playoverwatch.com/en-gb/heroes/orisa/

I count more abilities than buttons though, I think?

I'm on PC

Not much to it is there? GGs tho, like old times.