SoM, it sounds like they're trying to upgrade you to a higher package. Higher cap and also a higher bandwidth, which is why they are saying you'll need a DOCSIS 3.0 modem. I don't think they'll just let you upgrade the cap only. Be careful because if you do any upgrading or if they call you about a promotion, you'll almost be certain to be stuck on another contract.
That's the problem with Bell/Rogers. They tell you that you can "upgrade" to a higher plan or get a "discount" when you tell them you're thinking of leaving their service, but then neglect to tell you that in doing so you'll be signing up for a contract. Then if you want to actually leave their service, they'll tell you that you're on the contract and that you'll have to pay a hefty fee for breaking the contract.
The funny thing is, when I was on Bell and they had sneaked a contract on my phone service (which point being that I should be at a fixed price for the duration of the contract), my bill was still going up in price by $5 every other month. That was outlandish so I called them up, escalated the issue to management and told them to fuck off, got them to void the contract (which I was never told was a "contract") and cancelled their service.
Then they kept billing me for 5 months even after I had cancelled with 30 days notice. I called them, they told me I had to pay the amount to clear the amount owing but then they would refund on the next bill. Fuck that, I cancelled the service, they fucked up and kept billing me so I told them I wasn't paying a cent and was only calling to let them know that they need to fix the cancellation. They still kept billing me after that for another two months but I ignored them and I think they finally got the picture.
tl;dr: Fuck them. Bunch of lying cheats.
I've been on TS for about 7 years now and never a complaint. Just a good consistent service and simple affordable bill.
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