In answer, it does take a lot to annoy me and it really has to stand out. Oh, and I write only as required. Last year it may have been 3 letters of complaint.
To be fair here, I didn't include detail in my complaint to them, the bit where they opened the doors early
without an announcement. We queued at 7.50pm for the promoted door opening at 8 and were maybe 20 from the start of the queue. On entering the room it was clear it was at capacity and all available chairs were taken. My Wife has a back problem at this time.
I did learn about 'no allocated seating' and yes, I've never come across that term before. The tickets here were $22 each at a local but large club whereas we normally attend a larger venue and pay near $100 per ticket (read seat).
Numbers at this show you ask? They sold out at 400 tickets.
My reply
Code: Select all
Hello Adam and thanks for your reply, explanation and detailed steps to negate future such problems.
Yes it should be made absolutely clear at booking; ‘no allocated seating’ means you are not guaranteed a seat. Had we been advised we might not have attended or at least requested (medical) seating as my Wife does indeed have a back problem. Fortunately I was able to acquire seating, so all is not lost.
Perhaps for future such events consider announcements on the public address system that Management has decided to open doors early so as to avoid disappointment for those who are proper and punctual.
There were lessons to be learned for both of us.
Thank you for the offer of two free tickets to an upcoming show or a dinner for two gift voucher by way of amends.
We will accept a lunch/dinner for two gift voucher
Lessons learned for both

[color=#FFBF00]Physicist [/color][color=#FF4000]of[/color] [color=#0000FF]Q3W[/color]