school disconnected my account (virus question)...

Post by **+JuggerNaut+** » Sun Sep 17, 2006 2:38 am

/netstat -b

Post by **werldhed** » Mon Sep 18, 2006 9:22 pm

So I got a reply. It told me to call the helpline if I wanted to reactive. Ignoring the fact that I already did that, of course. Basically they didn't look at the logs I sent them at all. Fuckers.

So, I called the helpline again and got the same story: "you will be reactivated when you show that you have removed the virus or have reformatted."
I explained that I already did all the scans, there is nothing on my system to remove in the first place.

Them - "Oh, did you send an email explaining that?"
Me - "Yes, and it was ignored. It told me to call you."
Them - "Oh... uh... who did you send it to?"
Me - "You guys."
Them - "Oh... uh... well, I can send a request to have your account reactivated, but if they detect the virus again, you'll be disconnected again."
Me - "Ok, but if there really is no virus, but it's detecting one, how can I stop it from happening? Is there any other reason they might have kicked me?"
Them - "Uh...I'm not really sure. It's just a program that detects virus activity, it doesn't say what program it is."

FFS...
Tomorrow I get to see if they turn my account back on, and if they don't, I get to send my scan logs to someone else. Marvelous.

Post by **Tormentius** » Mon Sep 18, 2006 11:22 pm

Your IT dept sounds...confused.

Post by **^misantropia^** » Mon Sep 18, 2006 11:27 pm

werldhed wrote:Basically they didn't look at the logs I sent them at all.

Without wanting to sound pedantic, but this is why I suggested you just reformat your HD. Helpdesks / abuse departments operate under strict guidelines. You can rest assured relying on the output from some third party tool isn't covered.

Post by **werldhed** » Tue Sep 19, 2006 12:20 am

^misantropia^ wrote:
werldhed wrote:Basically they didn't look at the logs I sent them at all.
Without wanting to sound pedantic, but this is why I suggested you just reformat your HD. Helpdesks / abuse departments operate under strict guidelines. You can rest assured relying on the output from some third party tool isn't covered.

I'm avoiding formatting for a couple of reasons: For one, this computer is actually my girlfriend's, so if I can make this as simple for her as possible, I will. Also, it's a Dell, which means it didn't ship with the OS recovery disk, so I'd have to go through the trouble of getting them to send me one.

I understand what you're saying, but the big problem now is that there isn't a way for me to convince them that I'm bug-free. Even if I had reformatted, I'd still have this trouble of getting them to hook me back up.

Post by ek » Tue Sep 19, 2006 12:20 am

why should he reformat lol? if they didnt even read the logs, i highly doubt they have any "technical" knowledge, just say you formated.... and get your account back.

Post by **werldhed** » Tue Sep 19, 2006 12:22 am

Yeah, I'm about ready to do that. I'll wait until tomorrow to see if I can get back on, and then I will.

Post by **+JuggerNaut+** » Tue Sep 19, 2006 1:06 am

^misantropia^ wrote:
werldhed wrote:Basically they didn't look at the logs I sent them at all.
Without wanting to sound pedantic, but this is why I suggested you just reformat your HD. Helpdesks / abuse departments operate under strict guidelines. You can rest assured relying on the output from some third party tool isn't covered.

which is why i said to send the output from the anti-virus that they suggested.

Post by **werldhed** » Fri Sep 22, 2006 3:13 pm

Score! Account is reconnected. Apparently the trick was to send the email to a secret, unlisted address.
They restored the accont no questions asked.
Thanks all for the help. :icon14:

Post by **+JuggerNaut+** » Fri Sep 22, 2006 3:26 pm

nice!