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Live chat with a bot or not?
Posted: Fri Nov 23, 2012 5:36 am
by Whiskey 7
I wasted 26 minutes of my life interacting with a bot or not?
I was shopping online for a microwave oven and sadly a chat window came up, promoted as "Live Chat" but I have to wonder
What do you think?
Code: Select all
Your chat transcript
Tim Fri, 11/23/2012 02:55:19 pm
Hello Leo. How may I help you?
Leo Fri, 11/23/2012 02:55:53 pm
are you a bot ??
Tim Fri, 11/23/2012 02:56:30 pm
Hi Leo
Leo Fri, 11/23/2012 02:56:31 pm
hello
are you a bot or Human ?
not really live chat with a robot... Tim looks human from the icon?
hello?
Tim Fri, 11/23/2012 02:58:37 pm
im human
Leo Fri, 11/23/2012 02:59:03 pm
OK do you have a stainless surround kit for LG MS3842XRL 38L Solo Microwave Oven - Stainless Steel?
& how many $
....
I do not see a reply?
Tim Fri, 11/23/2012 03:03:56 pm
not sure im just calling LG and checking for you
Leo Fri, 11/23/2012 03:04:03 pm
ok
>>>> are you in Australia ?
Tim Fri, 11/23/2012 03:07:18 pm
still on the phone
I am just speaking with you Leo
Leo Fri, 11/23/2012 03:08:36 pm
>>>> are you in Australia ?
Tim Fri, 11/23/2012 03:08:38 pm
But I need to speak to Lg to give a correct response
Leo Fri, 11/23/2012 03:10:31 pm
appreciate your response but I have been in live chat 15 minutes....please answer, are you in Australia? if this is live chat I am not impressed ... how many online LIVE chats are you juggling?
Tim Fri, 11/23/2012 03:11:06 pm
Just you leo and I am in Australia
Leo Fri, 11/23/2012 03:11:17 pm
k
Tim Fri, 11/23/2012 03:11:45 pm
Lg is keeping on hold
would like me to call you back with an answer
Leo Fri, 11/23/2012 03:12:34 pm
No Thanks...... 20 minutes of my life wasted here.... You haveagoodweekend Tim
Tim Fri, 11/23/2012 03:13:45 pm
Thank You Leo due to your request its not a product we have on our website that is why I need to contact Lg
Leo Fri, 11/23/2012 03:15:23 pm
It is on your website .... your live chat window came up.... You are (business name) aren't you?
Tim Fri, 11/23/2012 03:16:35 pm
Leo Im talking about the Trim Kit
Leo Fri, 11/23/2012 03:16:45 pm
OIC'
Tim Fri, 11/23/2012 03:17:19 pm
its not on our website its a special order made through lg
Thank you for you feedback. Is there anything else I can help you with
No Problems Leo Hope you have a good weekend
Leo Fri, 11/23/2012 03:21:23 pm
Thank you Tim for the effort...
Duration: 00:26:21
Chat has been opened from website:
http://www.(businessname).com.au/
Re: Live chat with a bot or not?
Posted: Fri Nov 23, 2012 6:23 am
by obsidian
Some websites have a live sales person who assists you through a chat window. Maybe post a link to this business?
Re: Live chat with a bot or not?
Posted: Fri Nov 23, 2012 6:24 am
by SoM
you've been had Whiskey
Re: Live chat with a bot or not?
Posted: Fri Nov 23, 2012 6:28 am
by Whiskey 7
SoM wrote:you've been had Whiskey
My bum, she's sore
Re: Live chat with a bot or not?
Posted: Fri Nov 23, 2012 6:33 am
by SoM
ahh crickey
Re: Live chat with a bot or not?
Posted: Fri Nov 23, 2012 6:34 am
by obsidian
I'm pretty sure SoM couldn't tell the difference between a phone book and a wheel of cheese.
Post a link Whiskey.
Re: Live chat with a bot or not?
Posted: Fri Nov 23, 2012 6:37 am
by Whiskey 7
obsidian wrote:Some websites have a live sales person who assists you through a chat window. Maybe post a link to this business?
So obsidian, you think it was human?
I somehow got a different view.
It seemed convincing but there was something missing.... Wait....Wait..
Oh, that was what I was looking for,
service 
Sorry, forgive the sarcasm, not directed at you
I figure I am better off walking into the store and interacting with a real
'salesperson' and ask the same question.
I am just miffed I spent near 30 minutes of my life this way....
Post a link?
Tempting, but most of you are OS to me here
down under.
I really didn't want to waste you time as I did me.
PM if you wish and I'll gladly supply.
Re: Live chat with a bot or not?
Posted: Fri Nov 23, 2012 6:40 am
by Whiskey 7
Yes, suppose you could end up if you googles
http://www.harveynorman.com.au
Have fun if you get a bot/human
Bugger, just checked link and you guessed a Live Chat window opens
Re: Live chat with a bot or not?
Posted: Fri Nov 23, 2012 5:03 pm
by Κracus
That looks real.
I setup a custom chatbot once back when ICQ was hot. I setup it up on AIM, ICQ and in an IRC channel and named it Alice. That's the original name of the bot fyi, but it had this programming language that was fairly easy to modify called AIML.
Long story short and about 1000 lines of code later I set it up and recorded the conversations and they were pretty epic. I really wish I'd held on to them.
The bot didn't lie so when people asked it's age (which they almost all did) the bot would reply 2 years old as that was how long ago it was created. When probed it would reveal that it's in fact a bot.
People outright called it a liar, they refused to believe it was a bot in many cases while others did know it was a bot. the 300 word per minute replies should really have been a good clue...
Anyway, fun times but I feel I have a keen eye for stuff like that (I do work in the IT field) and that doesn't seem like a bot. Just a slacker or LG's call centers could be horrible which is a real possibility.
Re: Live chat with a bot or not?
Posted: Fri Nov 23, 2012 7:10 pm
by plained
this thread was nuts ey
Re: Live chat with a bot or not?
Posted: Fri Nov 23, 2012 10:05 pm
by Whiskey 7
Yes, in reflection, leaning towards simply bad Customer service.
Re: Live chat with a bot or not?
Posted: Fri Nov 23, 2012 11:07 pm
by LawL
obsidian wrote:I'm pretty sure SoM couldn't tell the difference between a phone book and a wheel of cheese.
Post a link Whiskey.
lol
Re: Live chat with a bot or not?
Posted: Fri Nov 23, 2012 11:13 pm
by losCHUNK
Re: Live chat with a bot or not?
Posted: Sat Nov 24, 2012 3:51 am
by Whiskey 7
Just opened an email from he same company wanting feedback.
I gave them both barrels and added that transcript above.
I wonder if I will get an apology
Re: Live chat with a bot or not?
Posted: Sat Nov 24, 2012 9:15 am
by Doombrain
Κracus wrote:That looks real.
I setup a custom chatbot once back when ICQ was hot. I setup it up on AIM, ICQ and in an IRC channel and named it Alice. That's the original name of the bot fyi, but it had this programming language that was fairly easy to modify called AIML.
Long story short and about 1000 lines of code later I set it up and recorded the conversations and they were pretty epic. I really wish I'd held on to them.
The bot didn't lie so when people asked it's age (which they almost all did) the bot would reply 2 years old as that was how long ago it was created. When probed it would reveal that it's in fact a bot.
People outright called it a liar, they refused to believe it was a bot in many cases while others did know it was a bot. the 300 word per minute replies should really have been a good clue...
Anyway, fun times but I feel I have a keen eye for stuff like that (I do work in the IT field) and that doesn't seem like a bot. Just a slacker or LG's call centers could be horrible which is a real possibility.
You work in a call centre.
Re: Live chat with a bot or not?
Posted: Sat Nov 24, 2012 6:47 pm
by HomerJ
Why are you a pathological liar? Why would you lie about something so stupid?
Dr. Richard S. Wallace formed the ALICE A. I. Foundation in 2001 to promote the development and adoption of Artificial Intelligence Markup Language (AIML) and ALICE free software. Dr. Wallace has a Ph.D. in computer science from Carnegie Mellon.
http://www.alicebot.org/
Re: Live chat with a bot or not?
Posted: Sat Nov 24, 2012 6:55 pm
by MKJ
ffs
Re: Live chat with a bot or not?
Posted: Sat Nov 24, 2012 8:22 pm
by U4EA
Evidently Dr. Richard S. Wallace is a dangerous man who frequents Hell's Angels clubs and beats people with lead pipes.
Re: Live chat with a bot or not?
Posted: Sat Nov 24, 2012 8:41 pm
by DTS
HomerJ wrote:Why are you a pathological liar? Why would you lie about something so stupid?
Dr. Richard S. Wallace formed the ALICE A. I. Foundation in 2001 to promote the development and adoption of Artificial Intelligence Markup Language (AIML) and ALICE free software. Dr. Wallace has a Ph.D. in computer science from Carnegie Mellon.
http://www.alicebot.org/
He didn't lie, he said that was the default name. Learn reading comprehension.
He also said he modified the bot code, which that A.L.I.C.E. bot program allows you to do.
I happen to know this cause Gutspiller installed one on TheForumzzz as a member. It was rubbish as it turned out, though, cause it didn't remember anything anyone chatting to it said and had really bad comprehension. Not unlike you... oh wait...
Re: Live chat with a bot or not?
Posted: Sat Nov 24, 2012 9:54 pm
by Whiskey 7
Gutspiller
A name to remember.
Re: Live chat with a bot or not?
Posted: Sun Nov 25, 2012 1:28 am
by obsidian
I have a feeling that DTS is one of those people who if invited to a surprise birthday party will call up the person with the birthday and say, "Hey bud, happy birthday... BTW, what time is the surprise party, I don't want to be late... it's at your girlfriend's place, right?"
Re: Live chat with a bot or not?
Posted: Sun Nov 25, 2012 2:20 am
by Dark Metal
Cool incredibly implausible story bro. DTS couldn't get a friend if he bought a Teddy Ruxpin.
Re: Live chat with a bot or not?
Posted: Sun Nov 25, 2012 7:57 am
by Whiskey 7
I did like the Captain Kirk interactions
By the way I entered "Live Chat" with my telephone/broadband company* today. I should have know better. It ended
* Don't know where you come from but out sad nation is engaging overseas call centers for their business interactions. Language isn't a problem if they can type (apparently)
Re: Live chat with a bot or not?
Posted: Sun Nov 25, 2012 9:47 am
by axbaby
I think I remember when this place had a chat box, maybe not though sure.
Re: Live chat with a bot or not?
Posted: Mon Nov 26, 2012 2:17 pm
by Κracus
HomerJ wrote:Why are you a pathological liar? Why would you lie about something so stupid?
Dr. Richard S. Wallace formed the ALICE A. I. Foundation in 2001 to promote the development and adoption of Artificial Intelligence Markup Language (AIML) and ALICE free software. Dr. Wallace has a Ph.D. in computer science from Carnegie Mellon.
http://www.alicebot.org/
That is indeed the bot and feel free to point out what you think I said that was a lie. The AIML language that bot works with is like an XML language and super easy to modify. I didn't insinuate I created it from scratch but I did add a lot of custom dialogue. As someone else mentioned though it doesn't remember much in terms of keeping a conversation but apparently it was enough to fool some people. Mostly from Pakistan I think.