Live chat with a bot or not?

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Whiskey 7
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Live chat with a bot or not?

Post by Whiskey 7 »

I wasted 26 minutes of my life interacting with a bot or not?

I was shopping online for a microwave oven and sadly a chat window came up, promoted as "Live Chat" but I have to wonder :smirk:

What do you think?

Code: Select all

	

Your chat transcript	 
		
Tim 	Fri, 11/23/2012 02:55:19 pm	
Hello Leo. How may I help you?	
	
Leo 	Fri, 11/23/2012 02:55:53 pm	
are you a bot ??	
	
Tim 	Fri, 11/23/2012 02:56:30 pm	
Hi Leo	
	
Leo 	Fri, 11/23/2012 02:56:31 pm	
hello 	
	
are you a bot or Human ?	
	
not really live chat with a robot... Tim looks human from the icon?	
	
hello?	
	
Tim 	Fri, 11/23/2012 02:58:37 pm	
im human	
	
Leo 	Fri, 11/23/2012 02:59:03 pm	
OK do you have a stainless surround kit for LG MS3842XRL 38L Solo Microwave Oven - Stainless Steel?	
	
& how many $	
	
....	
	
I do not see a reply?	
	
Tim 	Fri, 11/23/2012 03:03:56 pm	
not sure im just calling LG and checking for you 	
	
Leo 	Fri, 11/23/2012 03:04:03 pm	
ok	
	
>>>> are you in Australia ?	
	
Tim 	Fri, 11/23/2012 03:07:18 pm	
still on the phone	
	
I am just speaking with you Leo 	
	
Leo	Fri, 11/23/2012 03:08:36 pm	
>>>> are you in Australia ?	
	
Tim 	Fri, 11/23/2012 03:08:38 pm	
But I need to speak to Lg to give a correct response 	
	
Leo 	Fri, 11/23/2012 03:10:31 pm	
appreciate your response but I have been in live chat 15 minutes....please answer, are you in Australia? if this is live chat I am not impressed ... how many online LIVE chats are you juggling?	
	
Tim 	Fri, 11/23/2012 03:11:06 pm	
Just you leo and I am in Australia	
	
Leo 	Fri, 11/23/2012 03:11:17 pm	
k	
	
Tim 	Fri, 11/23/2012 03:11:45 pm	
Lg is keeping on hold	
	
would like me to call you back with an answer	
	
Leo 	Fri, 11/23/2012 03:12:34 pm	
	No Thanks...... 20 minutes of my life wasted here.... You haveagoodweekend Tim	
	
Tim 	Fri, 11/23/2012 03:13:45 pm	
Thank You Leo due to your request its not a product we have on our website that is why I need to contact Lg 	
	
Leo 	Fri, 11/23/2012 03:15:23 pm	
It is on your website .... your live chat window came up.... You are (business name) aren't you?	
	
Tim 	Fri, 11/23/2012 03:16:35 pm	
Leo Im talking about the Trim Kit 	
	
Leo 	Fri, 11/23/2012 03:16:45 pm	
OIC'	
	
Tim 	Fri, 11/23/2012 03:17:19 pm	
its not on our website its a special order made through lg	
	
Thank you for you feedback. Is there anything else I can help you with	
	
No Problems Leo Hope you have a good weekend	
	
Leo 	Fri, 11/23/2012 03:21:23 pm	
Thank you Tim for the effort... 	
	
		
Duration: 00:26:21 	
		
Chat has been opened from website:
http://www.(businessname).com.au/
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obsidian
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Re: Live chat with a bot or not?

Post by obsidian »

Some websites have a live sales person who assists you through a chat window. Maybe post a link to this business?
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SoM
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Re: Live chat with a bot or not?

Post by SoM »

you've been had Whiskey
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Whiskey 7
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Re: Live chat with a bot or not?

Post by Whiskey 7 »

SoM wrote:you've been had Whiskey

My bum, she's sore :tear:
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SoM
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Re: Live chat with a bot or not?

Post by SoM »

ahh crickey
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obsidian
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Re: Live chat with a bot or not?

Post by obsidian »

I'm pretty sure SoM couldn't tell the difference between a phone book and a wheel of cheese.

Post a link Whiskey.
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Whiskey 7
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Re: Live chat with a bot or not?

Post by Whiskey 7 »

obsidian wrote:Some websites have a live sales person who assists you through a chat window. Maybe post a link to this business?
So obsidian, you think it was human?
I somehow got a different view.
It seemed convincing but there was something missing.... Wait....Wait..

Oh, that was what I was looking for, service :yawn:

Sorry, forgive the sarcasm, not directed at you :D

I figure I am better off walking into the store and interacting with a real 'salesperson' and ask the same question.
I am just miffed I spent near 30 minutes of my life this way....

Post a link?
Tempting, but most of you are OS to me here down under.
I really didn't want to waste you time as I did me.
:arrow: PM if you wish and I'll gladly supply.
Last edited by Whiskey 7 on Fri Nov 23, 2012 6:40 am, edited 1 time in total.
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Whiskey 7
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Re: Live chat with a bot or not?

Post by Whiskey 7 »

Yes, suppose you could end up if you googles :smirk:

http://www.harveynorman.com.au

Have fun if you get a bot/human :D

Bugger, just checked link and you guessed a Live Chat window opens :drool:
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Κracus
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Re: Live chat with a bot or not?

Post by Κracus »

That looks real.

I setup a custom chatbot once back when ICQ was hot. I setup it up on AIM, ICQ and in an IRC channel and named it Alice. That's the original name of the bot fyi, but it had this programming language that was fairly easy to modify called AIML.

Long story short and about 1000 lines of code later I set it up and recorded the conversations and they were pretty epic. I really wish I'd held on to them.

The bot didn't lie so when people asked it's age (which they almost all did) the bot would reply 2 years old as that was how long ago it was created. When probed it would reveal that it's in fact a bot.

People outright called it a liar, they refused to believe it was a bot in many cases while others did know it was a bot. the 300 word per minute replies should really have been a good clue...

Anyway, fun times but I feel I have a keen eye for stuff like that (I do work in the IT field) and that doesn't seem like a bot. Just a slacker or LG's call centers could be horrible which is a real possibility.
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plained
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Re: Live chat with a bot or not?

Post by plained »

this thread was nuts ey
it is about time!
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Whiskey 7
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Re: Live chat with a bot or not?

Post by Whiskey 7 »

Yes, in reflection, leaning towards simply bad Customer service.
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LawL
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Re: Live chat with a bot or not?

Post by LawL »

obsidian wrote:I'm pretty sure SoM couldn't tell the difference between a phone book and a wheel of cheese.

Post a link Whiskey.
lol
Thick, solid and tight in all the right places.
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losCHUNK
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Re: Live chat with a bot or not?

Post by losCHUNK »

:smirk:
[color=red] . : [/color][size=85] You knows you knows [/size]
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Whiskey 7
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Re: Live chat with a bot or not?

Post by Whiskey 7 »

Just opened an email from he same company wanting feedback.
I gave them both barrels and added that transcript above.

I wonder if I will get an apology :smirk:
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Doombrain
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Re: Live chat with a bot or not?

Post by Doombrain »

Κracus wrote:That looks real.

I setup a custom chatbot once back when ICQ was hot. I setup it up on AIM, ICQ and in an IRC channel and named it Alice. That's the original name of the bot fyi, but it had this programming language that was fairly easy to modify called AIML.

Long story short and about 1000 lines of code later I set it up and recorded the conversations and they were pretty epic. I really wish I'd held on to them.

The bot didn't lie so when people asked it's age (which they almost all did) the bot would reply 2 years old as that was how long ago it was created. When probed it would reveal that it's in fact a bot.

People outright called it a liar, they refused to believe it was a bot in many cases while others did know it was a bot. the 300 word per minute replies should really have been a good clue...

Anyway, fun times but I feel I have a keen eye for stuff like that (I do work in the IT field) and that doesn't seem like a bot. Just a slacker or LG's call centers could be horrible which is a real possibility.
You work in a call centre.
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HomerJ
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Re: Live chat with a bot or not?

Post by HomerJ »

Why are you a pathological liar? Why would you lie about something so stupid?
Dr. Richard S. Wallace formed the ALICE A. I. Foundation in 2001 to promote the development and adoption of Artificial Intelligence Markup Language (AIML) and ALICE free software. Dr. Wallace has a Ph.D. in computer science from Carnegie Mellon.

http://www.alicebot.org/
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MKJ
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Re: Live chat with a bot or not?

Post by MKJ »

ffs
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U4EA
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Re: Live chat with a bot or not?

Post by U4EA »

Evidently Dr. Richard S. Wallace is a dangerous man who frequents Hell's Angels clubs and beats people with lead pipes.
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DTS
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Re: Live chat with a bot or not?

Post by DTS »

HomerJ wrote:Why are you a pathological liar? Why would you lie about something so stupid?
Dr. Richard S. Wallace formed the ALICE A. I. Foundation in 2001 to promote the development and adoption of Artificial Intelligence Markup Language (AIML) and ALICE free software. Dr. Wallace has a Ph.D. in computer science from Carnegie Mellon.

http://www.alicebot.org/
He didn't lie, he said that was the default name. Learn reading comprehension.
He also said he modified the bot code, which that A.L.I.C.E. bot program allows you to do.
I happen to know this cause Gutspiller installed one on TheForumzzz as a member. It was rubbish as it turned out, though, cause it didn't remember anything anyone chatting to it said and had really bad comprehension. Not unlike you... oh wait... :!:
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Whiskey 7
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Re: Live chat with a bot or not?

Post by Whiskey 7 »

Gutspiller :)

A name to remember.
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obsidian
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Re: Live chat with a bot or not?

Post by obsidian »

I have a feeling that DTS is one of those people who if invited to a surprise birthday party will call up the person with the birthday and say, "Hey bud, happy birthday... BTW, what time is the surprise party, I don't want to be late... it's at your girlfriend's place, right?"
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Dark Metal
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Re: Live chat with a bot or not?

Post by Dark Metal »

Cool incredibly implausible story bro. DTS couldn't get a friend if he bought a Teddy Ruxpin.
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Whiskey 7
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Re: Live chat with a bot or not?

Post by Whiskey 7 »

HomerJ wrote:
http://www.alicebot.org/[/color]
I did like the Captain Kirk interactions :up:
By the way I entered "Live Chat" with my telephone/broadband company* today. I should have know better. It ended :tear: :tear:

* Don't know where you come from but out sad nation is engaging overseas call centers for their business interactions. Language isn't a problem if they can type (apparently) :miffed:
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axbaby
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Re: Live chat with a bot or not?

Post by axbaby »

I think I remember when this place had a chat box, maybe not though sure.
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Κracus
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Re: Live chat with a bot or not?

Post by Κracus »

HomerJ wrote:Why are you a pathological liar? Why would you lie about something so stupid?
Dr. Richard S. Wallace formed the ALICE A. I. Foundation in 2001 to promote the development and adoption of Artificial Intelligence Markup Language (AIML) and ALICE free software. Dr. Wallace has a Ph.D. in computer science from Carnegie Mellon.

http://www.alicebot.org/

That is indeed the bot and feel free to point out what you think I said that was a lie. The AIML language that bot works with is like an XML language and super easy to modify. I didn't insinuate I created it from scratch but I did add a lot of custom dialogue. As someone else mentioned though it doesn't remember much in terms of keeping a conversation but apparently it was enough to fool some people. Mostly from Pakistan I think.
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