need Outlook plugin which stores text templates on Exchange

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dmmh
Posts: 2501
Joined: Thu Jan 04, 2001 8:00 am

need Outlook plugin which stores text templates on Exchange

Post by dmmh »

can anybody point me to some? If possible, free would be nice.
Basically I just want to be able to store standardised replies to common email questions on our Exchange server rather then on our client PC's, so that everybody is actually using the same replies. Seem to have a hard time finding such a common feature.

thanks :D
creep
Posts: 1007
Joined: Tue Dec 30, 2003 8:00 am

Re: need Outlook plugin which stores text templates on Exchange

Post by creep »

Public Folders?

I can't see why you'd need some plugin to do this. Just make a public folder and put premade emails in there.
dmmh
Posts: 2501
Joined: Thu Jan 04, 2001 8:00 am

Re: need Outlook plugin which stores text templates on Exchange

Post by dmmh »

Basically I need some functionality a la 'autotext'. Workflow should be like this:

1. open email message from customer
2. click button on toolbar or in menu en choose the proper reply. Insert text by choosing it.
3. send email

I dont want to ctrl-c ctrl-v everytime. We receive around 30.000 email messages each year, you want as little effort as possible. Public folders suck, you have to open a message or file, copy the txt, close it again, open the other message, paste it. Way to cumbersome. I need functionality much like the 'auto text' feature which is incorporated into Outlook, only I need it to be server stored
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MKJ
Posts: 32582
Joined: Fri Nov 24, 2000 8:00 am

Re: need Outlook plugin which stores text templates on Exchange

Post by MKJ »

what you could do (im sure theres a template function somewhere tho), is add the replies as signatures and then choose 'insert signature'.

i think exchange can have global sigs..
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